Shipping and Return Policy

Naturally Zuri Massage (“we” and “us”) is the operator of (naturallyzuri.com) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are a flat rate fee of $8.30 per order. We are pleased to offer free standard shipping on orders of $75.00 or more.

3. Returns

Naturally Zuri Massage will happily accept returns due to change of mind if a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused, and in a resalable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the card on file.  We will notify you once this has been completed through email.

(Naturally Zuri Massage) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

We currently do not offer International shipping.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Naturally Zuri Massage will ship to P.O. box addresses using postal services only. We are unable to offer carriers services to these locations.

4.6 Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using carrier services.

4.7 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the carrier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined, please be aware of these potential costs before placing an order with us.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the carrier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the carrier has completed their investigation into the claim.

8.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the carrier has investigated and deemed the parcel lost.

9. Customer service

For all customer service inquiries, please submit an inquiry to naturallyzurimassage@gmail.com